Frequently asked questions from EduBridge parents and students

We’ve put together our FAQs from our families and students so you have all the answers at your fingertips!

How does online tutoring work?

In much the same way as face-to-face tutoring, your tutor will plan and deliver engaging lessons tailored to your student’s needs and long term goals. The main difference is that online tuition happens from the comfort of your home, via a video chat. Rather than having to rely on a brilliant maths tutor being in your local area, you can find your expert maths tutor online from our pool of top tutors from all over the country.

With us, your student and tutor will use our interactive online platform to connect and share notes and resources. You will also have the support of our entire Student Success Team, and be able to communicate with your tutor outside of the lessons via your private tutor group chat.

What are the benefits of online tutoring?

There are many benefits of online tuition, but we’ve put together our 6 top benefits for you!

Convenience - online lessons mean no time spent travelling to and from your tutor. This gives you more of that all important flexibility when booked, and rescheduling, your lessons!

Expert tuition - not being limited to a certain postcode means you get access to the best tutors the whole country has to offer - all from the comfort of your own home!

Environment - being able to stay home means that your student is already in a familiar learning environment.

Tailored lessons - 1 to 1 lessons mean that your student’s needs are always front and centre! Your tutor/s work with their personal learning style, ensuring they get the most out of each lesson.

Interactive - your student can see engaging and interactive resources right in front of them, and work together with their tutor at the same time using a shared screen.

Trustworthy - tutors that work with a tuition company are vetted thoroughly before being paired with any students, so you can feel sure you’re in safe hands.

What are the benefits of choosing EduBridge?

We only work with qualified teachers or expertly qualified tutors, meaning our students and families can trust that they are with the right tutor to help them achieve their learning goals. Our intuitive online learning platform allows our students to keep track of their lessons, access resources between lessons and see feedback shared from their tutor. We also streamline communication using private group chats with families and tutors, to help you really make the most out of every lesson. Lastly, our dedicated Student Success Team is always on hand to help you in any way they can.

How do I know my tutor is qualified?

We only work with qualified teachers or tutors with at least 2 years of good quality, relevant experience. We also make sure that all of our tutors have a valid DBS check before matching them with our students.

How do you find the right tutor for me?

Our process starts with an initial call with an Academic Advisor. During this call your personal advisor will find out all the important information about your student, from learning style to hobbies and interests! They will use this understanding to pair you with one of our qualified tutors for a free evaluation lesson. Then, we use student and tutor feedback after the evaluation lesson to make sure that the tutor we’ve matched you with is the right tutor for you! And if you’re not happy with the match, we’re always happy to give it another go!

How much does a lesson cost?

Our lessons are priced between £28 and £40, depending on the number of lessons per week and the level of the student (up to SATs, GCSEs or A-Levels). This price is confirmed with your Academic Advisor before getting started with us.

Your trust is important to us, so we have no hidden fees and we don’t work with tricky contracts.

How do I pay for the lessons?

Simply add your preferred card to your personal account on our online platform and be automatically charged based on the lessons booked into the calendar. It’s completely secure, and you receive an itemised invoice each week or month (depending on how frequently you arrange to pay) so you always know exactly what you’re paying for.

Do I have to sign a contract?

We don’t work with contracts, and we don’t have any hidden sign up or cancellation fees - you only ever pay for the lessons and service that you use!

How do the lessons work?

Each 1-1 online lesson lasts for 50 minutes, and takes place via video call between the student and tutor. The lessons are booked, organised and accessed through our easy to use online platform.

Can I choose my lesson times?

Absolutely! We work around your schedule. You choose the times that you want your lessons when getting set up with us and we make sure your tutor’s availability matches. If these times change you just need to let us know and we’ll replan your lesson timetable with you.

Can I cancel or reschedule a lesson if I can’t make it any more?

Thanks to our online platform it also couldn’t be easier to reschedule a lesson, just let us or your tutor know the lesson you’d like to reschedule and we’ll move it for you free of charge- we just ask for one hour's notice before the lesson. If you cancel a lesson that has already been paid for you are automatically issued a Make Up Credit, to be used at a later date to rebalance your payments so you’re not out of pocket.

What subjects do you cover?

We currently cover all three sciences (biology, physics and chemistry), English literature and English language, English as a second language, maths, history, geography, business, economics, politics, law, philosophy, RE, computer science, coding, sociology, psychology, French, Spanish, Polish, and 11+ (11 plus online tuition). If you don’t see your chosen subject in this list, reach out to us as soon as possible and we’ll do what we can to add it!

Can I add additional lessons or subjects?

Absolutely! If you want to add more lessons or additional subjects after getting started with us, just reach out to our Student Success Team and they’ll take it from there! They’ll work with you to find a tutor who matches your expectations, and plan the additional lessons around your existing ones. Your billing will update automatically, so you don’t need to worry about a thing.

Can I change subjects?

Absolutely! If you’re looking to switch subjects, rather than add an additional subject, our Student Success Team can also help with finding you a tutor that matches your expectations and switching your lessons hassle free.

What ages do you cover?

We work with students starting from KS2 and going all the way through SATs, GCSE and A-Level to adult learners!

How can I arrange a free evaluation lesson?

Simply fill out the Contact Us Form on our website and one of our educational advisors will give you a call to find out how we can help, answer any questions you may have, and recommend the right tutor for you!

How can I contact you after I’ve started my lessons?

Our dedicated Student Support Team is available 7 days a week by phone and email to answer any questions and make any changes you want to see. You can also reach your tutor directly in your private tutor group chat.

Can I send my own topics/homework to my tutor?

Absolutely! Each of our families is placed into a group with their tutor when they join us. This group can be used for planning and scheduling lessons, sharing materials, and sharing feedback. We also have an online resource sharing function and a feedback sharing function on our learning platform, so you can feel supported in and out of the lessons.

How can I get a 9 in my GCSEs?

The fact that you’re thinking about how you can get a 9 in your GCSE is great!

It is most important to know that you need to put in consistent effort in order to maximise your chance of getting a 9 in any GCSE subject.

Some ways you can do that are by creating a study schedule that allocates enough time for each subject, engaging actively with your content, practicing past papers (especially under timed conditions), using effective revision techniques like flashcards, seeking guidance from teachers or peers and staying healthy with adequate sleep, eating well, and exercising regularly.

You should also make sure you understanding the grading criteria and assessment objectives for each subject.

For more advice and help with individual subjects talk to us today!

Do you work with Pupil Premium?

Yes we do! Simply speak to one of our Academic Advisors about how we can help

Do you still have a question we’ve not answered? Speak to us today!